Return Policy
1. Introduction
Thank you for shopping at TechVortex ~ The Brand Store. We strive to provide high-quality replica Apple accessories and a positive shopping experience. Please review our return policy below, as it outlines the conditions under which returns are accepted and the steps to follow if you need to return an item.
2. Zero Return Policy
2.1 No Returns, Exchanges, or Refunds
All sales made through TechVortex are final. We do not accept returns, exchanges, or refunds for any products purchased from our store. Before completing your purchase, please ensure that you have reviewed the product details and specifications carefully.
3. Damaged or Broken Products
3.1 Inspection Requirement
Upon receiving your package, it is crucial to inspect it immediately. If you discover that the product or package is damaged or broken, please follow these steps:
3.2 Documentation of Damage
1. Record a Video: As soon as you receive the package, record a full video showing the condition of the package and product. The video should clearly display any visible damage to the exterior and interior of the package as well as the product itself.
2. Contact Us: Send the recorded video to us at the following:
- Email: techvortexindia@gmail.com
- WhatsApp: +91 78628 44245
Please include your order number and a brief description of the issue in your message.
3. Time Frame: You must send the video within 24 hours of receiving the package. Claims submitted after this period will not be considered.
4. Returns Process
4.1 Return Not Accepted
Given our zero return policy, we will not process returns or refunds for any reason other than those outlined above. If you encounter any issues with the product that are not related to damage during shipping, please contact us for assistance.
4.2 Replacement Policy
In the rare case where a product is deemed damaged upon receipt and the required video evidence is provided within the specified time frame, we may offer a replacement of the damaged item. Please note that this is subject to stock availability and our discretion.
5. Shipping and Handling
5.1 Shipping Costs
Shipping costs are non-refundable. In the event of an approved replacement, we will cover the cost of shipping for the replacement product.
5.2 Return Shipping
Since returns are not accepted under our policy, customers are responsible for any shipping costs associated with returning products.
6. Contact Us
For any questions or concerns regarding this return policy or if you need assistance with a damaged product, please contact us:
- Email: techvortexindia@gmail.com
- Website: TechVortex.store
- Phone/WhatsApp: +91 78628 44245
By making a purchase from TechVortex, you acknowledge that you have read, understood, and agreed to our Return Policy. We appreciate your understanding and cooperation.
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Feel free to adjust any sections to better fit your store’s specific policies or requirements.